If you are not completely satisfied with your purchase, we will be happy to offer a refund, in accordance with the terms below.
A full refund (excluding original delivery charge) will only be issued if the goods are returned within 14 working days of receipt. Your receipt will be required for proof of purchase and any refunds will be made by original payment method.
Unfortunately, we are unable to offer refunds for Bespoke, Personalised and Sale items.
If you are not completely satisfied with your purchase, we will be happy to offer an exchange or credit note, in accordance with the terms below. Items must be returned within 1 month of purchase, we will gladly exchange the item or issue a credit note. Please contact email@example.com for further information.
Delivery & Returns Guide
You can return your item(s) either by post only.
Simply return the items in their original condition, in accordance with our delivery and returns guidelines below, to the following address:
3 Tree Farm Barns,
Delivery and Returns Guidelines
Proof of postage must be obtained – as without proof, no claim can be made for items lost or damaged in transit.
All returns should be accompanied by a proof of purchase, e.g. your packing slip or invoice, or a printout/handwritten details of your order if no packing note was enclosed. It is the customer’s responsibility to make sure the item(s) arrive with us and safely and in a saleable state.
Customers must pay the cost of returning the item(s) to us. If any parcels are lost, stolen or damaged in transit when returned, it is the customer’s responsibility to claim from the relevant courier company for their loss.
These conditions do not affect your statutory rights.
How long will it take to process my return
Please allow 5 working days for returns to be processed once they reach us and a further 3 days for any refund to appear in your account.
Faulty Item Returns
In the unlikely case that you receive a faulty item, please contact our firstname.lastname@example.org directly and we will accept the return or exchange of the item. We apologise for any inconvenience this may have caused.
Non EU Returns
Please use the code RGR on any declaration form.
If returning an item bought from us online from outside the EU it is very important that the customs declaration form is clearly marked as ‘RETURNED BRITISH GOODS’, also using the code RGR (Returned Goods Relief) on any customs declaration form. Should this procedure not be followed Bone Club will not be liable for any customs or duties charges incurred when returning goods.
Bone Club reserves the right to refuse any returned parcel that has attracted a customs charge.